New York University NYU
Computer System Requirements
To ensure that you get the most out of your online learning experience, it is important to familiarize yourself with the School's online learning platform. Reviewing our computer systems requirements will better enable you to retrieve information in a timely manner and participate fully in the online learning environment
System Requirements
Distance education courses at the NYU School of Professional Studies are delivered via the NYU Classes learning management system and the online meetings tool powered by Big Blue Button. This method of enhanced learning allows for robust academic experiences, convenience, and global networking among students, faculty members, and industry partners.
Technical Support
The IT Service Desk (ITS) provides 24/7 support to faculty members and students. To contact the Service Desk, visit nyu.edu/its/askits/helpdesk.
Recommended Requirements
- Computer with 4GB of memory or more (RAM)
- Windows 8.0 or Mac OS X 10.9 (Mavericks)
- Broadband (high-speed) internet access (direct connection or Wifi)
- Webcam and microphone (for the meetings tool)
- Review web browser requirements for NYU Classes
- Adobe Acrobat Reader (PDF reader)
New York, Accra, Madrid & Tel Aviv
NYU community members in New York, Accra, Madrid, and Tel Aviv can contact the IT Service Desk in a number of ways:
- For help by telephone, call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week. (NYU-NY community members can simply call 8-3333 from on-campus phones.)
- For help online, search the ServiceLink knowledge base, or submit your question (including as many details as possible) using the contact form or by sending email to AskIT@nyu.edu. A representative will respond to the email address you supply within one business day.
- For in-person help in New York, visit the IT Service Desk at 10 Astor Place, 4th floor, from Monday through Friday, 9am to 6pm ET. For help with configuring your laptop computer, however, call 1-212-998-3333 first to make an appointment.
Abu Dhabi
NYU community members at NYU Abu Dhabi can contact the IT Service Desk 24 hours a day, seven days a week by sending email to nyuad.it.help@nyu.edu or by calling 971-2-628-8888 (or simply 8-8888 from on-campus phones).
NYU Abu Dhabi Campus Technology Center walk-in hours on the 3rd floor of the Library are: Sunday-Thursday, 8am-7pm GST; Friday: closed; Saturday: 12pm-7pm GST.
Berlin
NYU community members at NYU Berlin can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 49-30-290291-333 (or simply 333 from on-campus phones).
Buenos Aires
NYU community members at NYU Buenos Aires can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 4828-5233 (or simply 833 from on-campus phones).
Florence
NYU community members at NYU Florence can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 39-055-5007-777 (or simply 0-7777 from on-campus phones).
London
NYU community members at NYU London can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to nyul.it.help@nyu.edu, or by calling 44-20-79073-333 (or simply 333 from on-campus phones). NYU London IT Service Desk hours are Monday through Thursday, 8am to midnight GMT; Friday, 1pm to midnight GMT; and Saturday & Sunday, 5pm to midnight GMT.
Paris
NYU community members at NYU Paris can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 01-53-73-28-33 (or 3-2833 from on-campus phones).
Prague
NYU community members at NYU Prague can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 224-240-882.
Shanghai
NYU community members at NYU Shanghai can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to shanghai.it.help@nyu.edu, or by calling 9-5555 (from on-campus phones) or 86-21-20595555 (from off-campus phones).
Sydney
NYU community members at NYU Sydney can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 61-2-8016-8233 (or 6-8233 from on-campus phones).
Washington, DC
NYU community members at NYU Washington, DC can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 202-654-8333 (or 504-8333 from on-campus phones).
NYU Classes: Recommended web browsers
Article: 041224411042891 Created: 2013-05-06 Last modified: 2015-08-07 20:44:50
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NYU Classes works best when using recent versions of the most common browsers—Firefox, Chrome, Safari, and Internet Explorer. See the help menu of your preferred browser for information on upgrading. (Note that most browsers now prompt you to upgrade, or upgrade automatically.)
NYU Classes is also adapted for easy access on mobile devices. For more specific information, please see NYU Classes: Using NYU Classes Mobile.
Notes:
If you encounter any errors when using the browsers listed above, please contact the IT Service Desk.
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